Multilingual Contact center

Dealing in multiple languages is our specialty! Since the Asian community consists of people hailing from different countries and communities, they often prefer to communicate in their own native language as compared to English. Our multilingual contact center is set up for the exact purpose of helping your Asian customers who may be facing difficulties communicating in English. The primary goal of TPC's multilingual Healthcare and Insurance Experts is to offer your top-notch Asian member acquisition, member engagement and member retention services by making the lives of your new and current members easier!

Whether you have a Hindi, Chinese or Korean speaking member, our team of multilingual Asian professionals will take care of them as our own people. With the language barrier out of the way, TPC professionals are trained to forge a special bond of trust and care with your Asian members and guarantee 100 per cent client satisfaction.

Member Acquisition & Retention Services

Through our multilingual contact center, we have two different teams of professionals not only to support but improve your member acquisition and retention through in-bound and out-bound customer service.

Healthcare Experts

  • Providing initial interactions with prospective and new members for purposes, including but not limited to, collecting basic member information, determining if members are subsidy eligible, assessing the individual's interest in purchasing a product.
  • Qualifying potential members from the Asian community.
  • Educating your new and current as well as prospective Asian members about the importance of health insurance, its benefits, Affordable Care Act/Obama Care, subsidy eligibility, etc.
  • E-mailing and sending out pre-enrollment kits from TPC's member management system, and triaging calls appropriately.
  • Enrolling sales qualified leads via a personalized warm transferring process to your health plan sales channels or closing them on your behalf after the customer has made the decision regarding the product they want to purchase.
  • Engaging your new Asian members by supporting them from the moment they enroll to ensure their complete satisfaction with their insurance policy.
  • Responding to calls from members to answer questions about insurance, healthcare, accessing doctors, and more.
  • Calling members to motivate them to complete their HRA and coaching them through its completion.

Licensed Agents

  • Selling different types of health plans provided by your company according to the customers' needs via out-bound calls.
  • Promoting your products to new and existing Asian members;
  • Finding the best policy for each client;
  • Upselling and cross-selling by actively listening to customers' needs;
  • Customizing or creating special coverage health plan for clients when allowed by the company;
  • Creating a coverage plan that satisfies all of the client's needs.

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